Exchange & Return Policy

At Alalune, we strive to provide the highest level of customer satisfaction. If you are not satisfied with your purchase.

To qualify for a return, please contact us within 5 days of receiving your order at Hello@alalune-jewelry.com including your order number and reason for return.
Returned items must be unused, unworn, and sent back in their original packaging.

Once we receive your request, our team will share the return instructions.
Please note that return shipping costs are the responsibility of the customer, unless the item received was faulty or incorrect.

If you have any questions about our refund policy, please do not hesitate to contact us on Hello@alalune-jewelry.com, We will be more than happy to help.

WE DONT ACCEPT CASH REFUND!

EXCHANGES!
If you would like to switch your item/s, the easiest way to do this is to return your products through the process above and make a new order.

Thank you for choosing Alalune!